Help and support

1. Download the Link Your Light app (App Store or Google Play) and create your account.
2. Install your strip and plug the controller into its power supply.
3. Open the app near the controller, with Bluetooth on. On the home screen, tap “Add your controller” (or the “+” at the top right).
4. If your phone asks to pair with the controller, accept.
5. Tap your Wi-Fi network in the list (or type its name), enter your password, then “Connect the module”.
6. When the app shows “The module is online”, go to Celebration: pick your team and, at the first goal, set your TV delay with − and +.

Reset it: unplug it for 1 second, plug it back in for 1 second, 5 times in a row, and leave it plugged in on the 5th. It is like new again, and you can add it.

Your iPhone keeps the pairing from before a reset. Go to Settings › Bluetooth, tap ⓘ next to the controller, then “Forget This Device”, and try again.

Three causes cover almost every case:

1. Your phone and the module must be on the same Wi-Fi network (the 2.4 GHz one, not a guest network).
2. The app needs a permission to find your modules. On iPhone, it's “Local Network”, in Settings → Link Your Light. On Android, it's “Nearby devices”, in Settings → Apps → Link Your Light → Permissions.
3. A new module, or one that lost its Wi-Fi, announces itself over Bluetooth: tap “+” on Home and give it your network.

After a minute without a network, the module opens a Bluetooth rescue window. In the app, tap “+”: it appears, and you give it the network and password again. No cable, no button.

Unplug the module for 1 second, plug it back in for 1 second, and do it 5 times in a row. On the 5th time, leave it plugged in: it erases everything (network, account, settings) and is like new again. Your strip's kit stays engraved. Useful for a second-hand module, a new router or a lost password.

Unplug it for ten seconds and plug it back in. If it stays unreachable, check that it's on the same Wi-Fi as your phone and that your router isn't isolating it (“client isolation” turned off).

Manufacturers change the colour order from one batch to the next. In the module's page → Device → Configuration, change “Colour order” (GRB, RGB, BRG…) until red is red.

1. The Goal Pass must be active (Settings → account, or the “Goal Pass” card on Home).
2. In the module's page, Goal section: “Light up on a goal” on, the right team picked, and “Server: connected”.
3. The module must be linked to your account (module page → Account). The signal only goes to modules of an account in good standing.
4. Tap “Replay the last goal”: if the celebration plays, everything is in place — just wait for the next goal.

Cable, satellite and streaming each have their own delay. Your TV delay is set at the top of Celebration, and during the game, with − and +. On the next goal: if your lights go off after the goal on your TV, lower the delay; if they go off before, raise it. During a game, the “Sync with my TV” button turns on at every goal: tap it the exact moment you see the goal, and the delay sets itself.

Goal section → Celebration: compose your own palette. The animation stays the same (flash, then chase); only the colours change. “Back to team colours” restores the default.

Turn on “Flash-free celebration” in the Goal section: the colour chase plays without the strobe.

Recent Kasa plugs require your TP-Link account to be controlled on your network — TP-Link imposes it. Go to Accessories → Kasa plugs and connect your account. If the plug still isn't found, enter its address (for example 10.0.0.214, shown in the Kasa app) in the “Plug address” field.

Your TP-Link password stays on your phone and is only used to talk to your plugs.

On iPhone, that's an Apple rule: Matter pairing keys are tied to the app installation. Deleting the app destroys them, and nothing can restore them. Each device must be paired again: Accessories → Matter → scan its QR code (put it back in pairing mode per its manual first, or generate a new code from the Home app if it's there). To avoid this: update the app, don't delete it.

With an account, your scenes, patterns, automations, looks, your lights' names and their order go up to your cloud. Switch phones, reinstall the app, sign in: everything comes back, on iPhone or Android. Goal settings live in the module itself. Without an account, everything stays on this phone only — and vanishes with the app.

All three work. “Continue with Apple” on iPhone and “Continue with Google” on Android are the simplest: no password to remember, and Apple or Google proves your identity. If you already have an email account with the same address, the sign-in finds it — no duplicate.

Settings → your account → Delete my account, with your password (or the word DELETE if your account was created with Apple or Google). Your cloud profile is erased for good and your modules are released. What's on your phone and in your modules keeps working. Note: an Apple or Google Play subscription is not cancelled by deleting the account — see the Subscription section.

The pass is bought in the app, through Apple or Google Play. On iPhone, go to Settings → your name → Subscriptions → Link Your Light. On Android, open the Play Store → your profile → Payments and subscriptions → Subscriptions → Link Your Light. You can cancel anytime; it stays active until the end of the paid period. We never see your credit card.

On the pass screen (the “Goal Pass” card on Home), tap “Restore purchases” with the same Apple or Google account. If you're signed in to your Link Your Light account, the pass follows you that way too.

In-app purchase refunds are handled by the store where you paid. For Apple, go to reportaproblem.apple.com. For Google Play, go to play.google.com, in your order history. If something failed on our side, write to us first — we want to know.